Important

The number in Ozonetel is not the customer phone number

It is the bot transfer / DID number. Ask the customer and confirm their phone number with them only.

  1. 1

    Verify the customer phone number

    Do not use the incoming / transfer number shown in Ozonetel as the customer number.

  2. 2

    Mark the sale in the sheet

    Enter the order against the customer-confirmed phone number only.

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    Open the sheet only after the customer number is confirmed.